Mystery Shop Micro-Bite Training Modules
Closing Skills (1 – 2 minutes per module)
- Asking for the Deposit (Podcast)
- Buying Signals (Video)
- Tips: Asking for a Deposit (Interactive)
- Tips: The Bottom Line (Video)
Compliance (1 – 2 minutes per module)
- Fair Housing: Discriminatory Acts (Video)
- Fair Housing Disability Status Companion Animal (Video)
- Fair Housing Disability Status Discrimination (Video)
- Fair Housing Enforcement & Liability – Reasonable Accommodation (Video)
- Fair Housing Enforcement & Liability – Accessibility (Video)
- Sexual Harassment – The Office Boys Club (Video)
- Sexual Harassment – Social Media Blunders (Video)
- Sexual Harassment – Flirty Resident (Video)
- Sexual Harassment – On Second Thought (Video)
Curb Appeal (1 – 2 minutes per module)
- Maintenance Professionals Do’s & Don’ts (Infographic)
Customer Experience (6 minutes)
- The Customer Experience
Greeting Skills (1 – 2 minutes per module)
- Tips: 3 Keys to Creating a Powerful First Impression (Infographic)
- Tips: Walk-in Inquiries (Infographic)
- Tips: Walk-in Inquiries (Interactive)
Identifying Needs Skills (1 – 2 minutes per module)
- Tips: Determining Needs (Interactive)
Leasing Essential Skills (6 minutes per module)
- Essential Skills: Telephone
- Essential Skills: Greetings
- Essential Skills: Identifying Needs
- Essential Skills: Demonstrating
- Essential Skills: Closing
- Essential Skills: Follow-up
Responding to Internet Leads (1 – 2 minutes per module)
- Tips: Email Inquiries (Infographic)
- Tips: Email Inquiries (Interactive)
Selling Skills (1 – 2 minutes per module)
- Tips: Feature/Benefits Selling (Infographic)
- Tips: Overcome Objections (Infographic)
- Tips: Selling the Community (Interactive)
- Tips: The Perfect Apartment Home (Infographic)
Telephone Skills (1 – 2 minutes per module)
- 6 Leasing Pitfalls (Infographic)
- Tips: Getting a Phone Number (Video)
- Tips: Setting an Appointment by Telephone (Video)
- Tips: Telephone Inquiries (Infographic)
- Tips: Telephone Inquiries (Interactive)
