Mystery Shop Micro

Bite-sized and targeted based on shop results.


Mystery Shop Micro-Bite Training Modules

Closing Skills (1 – 2 minutes per module)

  • Asking for the Deposit (Podcast)
  • Buying Signals (Video)
  • Tips: Asking for a Deposit (Interactive)
  • Tips: The Bottom Line (Video)

Compliance (1 – 2 minutes per module)

  • Fair Housing: Discriminatory Acts (Video)
  • Fair Housing Disability Status Companion Animal (Video)
  • Fair Housing Disability Status Discrimination (Video)
  • Fair Housing Enforcement & Liability – Reasonable Accommodation (Video)
  • Fair Housing Enforcement & Liability – Accessibility (Video)
  • Sexual Harassment – The Office Boys Club (Video)
  • Sexual Harassment – Social Media Blunders (Video)
  • Sexual Harassment – Flirty Resident (Video)
  • Sexual Harassment – On Second Thought (Video)

Curb Appeal (1 – 2 minutes per module)

  • Maintenance Professionals Do’s & Don’ts (Infographic)

Customer Experience (6 minutes)

  • The Customer Experience

Greeting Skills (1 – 2 minutes per module)

  • Tips: 3 Keys to Creating a Powerful First Impression (Infographic)
  • Tips: Walk-in Inquiries (Infographic)
  • Tips: Walk-in Inquiries (Interactive)

Identifying Needs Skills (1 – 2 minutes per module)

  • Tips: Determining Needs (Interactive)

Leasing Essential Skills (6 minutes per module)

  • Essential Skills: Telephone
  • Essential Skills: Greetings
  • Essential Skills: Identifying Needs
  • Essential Skills: Demonstrating
  • Essential Skills: Closing
  • Essential Skills: Follow-up

Responding to Internet Leads (1 – 2 minutes per module)

  • Tips: Email Inquiries (Infographic)
  • Tips: Email Inquiries (Interactive)

Selling Skills (1 – 2 minutes per module)

  • Tips: Feature/Benefits Selling (Infographic)
  • Tips: Overcome Objections (Infographic)
  • Tips: Selling the Community (Interactive)
  • Tips: The Perfect Apartment Home (Infographic)

Telephone Skills (1 – 2 minutes per module)

  • 6 Leasing Pitfalls (Infographic)
  • Tips: Getting a Phone Number (Video)
  • Tips: Setting an Appointment by Telephone (Video)
  • Tips: Telephone Inquiries (Infographic)
  • Tips: Telephone Inquiries (Interactive)