Mystery Shops

What’s working on the prospect experience and what could be better.


How are your onsite leasing teams performing?

Through our strategic partner, Ellis Partners in Management Solutions , you are provided the information you need to monitor your leasing performance and measure it against your company benchmarks and the performance of other properties and companies in other markets. Ellis’ apartment mystery shops are not used to uncover what’s wrong, but rather the what your onsite team is doing well, what they could be doing even better, and what they need to learn.

How can you get the best results for your properties?

At Ellis, apartment mystery shops provide the opportunity to help each team member reach their full potential, and in turn give your communities a better chance at full occupancy. Once you have objective feedback on leasing performance, you can assess performance and take action for improvement. Paired with Edge2Learn’s suite of training options, you’ll have tools and resources to help you quickly reinforce strengths and address opportunities for improvement.

Apartment Mystery Shopping Services to Fit Your Needs

Internet

Shops

Convert. Online. Inquiries.

Are your teams converting online prospects to onsite tours?

  • An Ellis mystery shopper poses as a prospective customer by completing an online form, either through an online listing service or property website and then evaluates the timeliness and quality of response to Internet leads. They also help identify technology and SPAM issues.

Telephone

Shops

Call. To. Action.

Are your teams converting online prospects to onsite tours?

  • An Ellis mystery shopper poses as a prospective customer by completing an online form, either through an online listing service or property website and then evaluates the timeliness and quality of response to Internet leads. They also help identify technology and SPAM issues.

Telephone/Onsite

Shops

Keep. Sales. Funnel. Flowing.

Do your leasing team shine or do they have some areas for improvement?

  • An Ellis mystery shopper poses as a prospective customer for the phone call and in-person visit of an apartment community and evaluates the leasing presentation skills beginning with the call and ending with the onsite visit.
  • Provided as an audio or video recording of the onsite visit. 

Additional Apartment Mystery Shop Benefits

  • Evaluation of apartment leasing techniques as well as customer experience skills
  • Robust mystery shop reporting includes historical performance trends, opportunities for improvement and results displayed by title or area
  • Nationwide benchmarking
  • Standard shop processing time is 10-14 business days, with rush processing available