How can you invite a customer to look inside your apartment homes when they can’t join you in person – welcome to virtual tour training! Try a virtual tour experience using pre-recorded video or live streaming video! Explore how these options work in different leasing situations, what you’ll need to get started, tips for improving the visual experience, and how to incorporate best-practice leasing techniques. Each training module is approximately 7 minutes.
- Pre-Recorded Video Tours
- Live Streaming Video Tours
For your customers, getting a look inside your community and apartment homes helps them shop for features. But even more importantly, a tour helps them form an emotional connection to a home.
For you, the tour experience is central to building rapport, discovering the customer’s needs, and helping them see how the features your community offers will meet those needs.
However, if in-person tours are off the table, how can you use recorded tours to fill that gap?
And how do you connect with customers when they are not taking a live tour?
Recorded video tours fall into two types: one-size-fits-all, standard videos that could be used for any customer, and custom videos that you make to fit one particular customer’s needs.
Our Virtual Tour training walks you through having the option to provide both off-the-shelf videos and custom videos, allowing you flexibility in meeting customer requests.
In virtual leasing, you’ll want to ask more questions upfront about your customer’s needs. Then, tailor your response by providing the information highlighting how certain features will benefit them regarding their needs.