Performance-Based Training

Identify leasing and management opportunities through mystery shops which uncover areas for improvement. Address training needs through our Performance-Based Training.

Performance-Based Training

*Elective Courses/Additional Fees Apply
(Manual or Auto-Assign Options Available)

CLOSING SKILLS
1-6 Minutes

  • Asking for the Deposit (Interactive)
  • Buying Skills (Video)
  • Tips: Asking for a Deposit (Podcast)
  • Tips: The Bottom Line (Video)

COMPLIANCE
1-6 Minutes

  • Fair Housing: Discriminatory Acts (Video)
  • Fair Housing Disability Status Companion Animal (Video)
  • Fair Housing Disability Status Discrimination (Video)
  • Fair Housing Enforcement & Liability-Accessibility (Video)
  • Fair Housing Enforcement & Liability -Reasonable Accommodation (Video)
  • Sexual Harassment -The Office Boys Club (Video)
  • Sexual Harassment -Social Media Blunders (Video)
  • Sexual Harassment -Flirty Residents (Video)
  • Sexual Harassment- On Second Thought (Video)

CURB APPEAL
1 Minute

  • Maintenance Professionals Do’s & Don’ts (Infographic)

GREETING SKILLS
1-6 Minutes

  • Tips: 3 Keys to Creating a Powerful First Impression (Infographic)
  • Tips: Walk-in Inquiries (Interactive)
  • Tips: Wall-in Inquiries (Infographic)

LEASING ESSENTIALS SKILLS
1-6 Minutes

  • Closing
  • Determine Needs (Interactive)
  • Demonstrating
  • Follow-Up
  • Greetings
  • Identifying Needs
  • Telephone
  • The Customer Experience

RESPONDING TO INTERNET LEADS
1 Minute

  • Tips: Email Inquiries (Interactive)
  • Tips: Email Inquiries (Infographic)

SELLING SKILLS
1 Minute

  • Tips: Feature/Benefits Selling (Infographic)
  • Tips: Overcome Objections (Infographic)
  • Tips: Selling the Community (Interactive)
  • Tips: The Perfect Apartment Home (Infographic)

SURVEYS
1-6 Minutes

  • Initial Inquiries/Lead Conversion
  • Maintenance
  • Move-In
  • Move-Out
  • Pre-Renewal
  • Responding to Surveys
  • The Untapped Power of Surveys

TELEPHONE SKILLS
1-6 Minutes

  • Tips: 6 Leasing Pitfalls (Infographic)
  • Tips: Getting a Phone Number (Video)
  • Tips: Setting an Appointment by Telephone (Video)
  • Tips: Telephone Inquiries (Interactive)
  • Tips: Telephone Inquiries (Infographic)

VIRTUAL TOURS
4 Minutes

  • Virtual Tours (Infographic)

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