Performance-Based Training

*Elective Courses/Additional Fees Apply
(Manual or Auto-Assign Options Available)

CLOSING SKILLS
1-6 Minutes

• Asking for the Deposit (Interactive)
• Buying Skills (Video)
• Tips: Asking for a Deposit (Podcast)
• Tips: The Bottom Line (Video)

COMPLIANCE
1-6 Minutes

• Fair Housing: Discriminatory Acts (Video)
• Fair Housing Disability Status Companion Animal (Video)
• Fair Housing Disability Status Discrimination (Video)
• Fair Housing Enforcement & Liability-Accessibility (Video)
• Fair Housing Enforcement & Liability -Reasonable Accommodation (Video)
• Sexual Harassment -The Office Boys Club (Video)
• Sexual Harassment -Social Media Blunders (Video)
• Sexual Harassment -Flirty Residents (Video)
• Sexual Harassment- On Second Thought (Video)

CURB APPEAL
1 Minute

• Maintenance Professionals Do’s & Don’ts (Infographic)

GREETING SKILLS
1-6 Minutes

• Tips: 3 Keys to Creating a Powerful First Impression (Infographic)
• Tips: Walk-in Inquiries (Interactive)
• Tips: Wall-in Inquiries (Infographic)

LEASING ESSENTIALS SKILLS
1-6 Minutes

• Closing
• Determine Needs (Interactive)
• Demonstrating
• Follow-Up
• Greetings
• Identifying Needs
• Telephone
• The Customer Experience

RESPONDING TO INTERNET LEADS
1 Minute

• Tips: Email Inquiries (Interactive)
• Tips: Email Inquiries (Infographic)

SELLING SKILLS
1 Minute

• Tips: Feature/Benefits Selling (Infographic)
• Tips: Overcome Objections (Infographic)
• Tips: Selling the Community (Interactive)
• Tips: The Perfect Apartment Home (Infographic)

SURVEYS
1-6 Minutes

• Initial Inquiries/Lead Conversion
• Maintenance
• Move-In
• Move-Out
• Pre-Renewal
• Responding to Surveys
• The Untapped Power of Surveys

TELEPHONE SKILLS
1-6 Minutes

• Tips: 6 Leasing Pitfalls (Infographic)
• Tips: Getting a Phone Number (Video)
• Tips: Setting an Appointment by Telephone (Video)
• Tips: Telephone Inquiries (Interactive)
• Tips: Telephone Inquiries (Infographic)

VIRTUAL TOURS
4 Minutes

• Virtual Tours (Infographic)