Leasing Training

Converting leads to prospects to residents.

Leasing 101

Explore all the ways leasing team members can use their knowledge and skills with our introductory sales and leasing training course. Connect with prospective residents, understand their needs, and offer solutions that support residents in making the best decision when selecting a place to call home. Each module is approximately 15-25 minutes.

  • Handling Inquiries by Email, Telephone, and Walk-In
  • Successful Tour of Apartment and Community
  • Closing/Inviting to Lease
  • Following Up After the Community Visit

The truth is, on any given day, leasing associates wear many hats. Be prepared to wear many hats and go with the flow. If you’re looking for something where you’re doing the same thing day after day, this isn’t for you. If you like being a consultant, problem-solver, counselor, salesperson, and customer-focused, this could be the career for you.

Leasing 201

Discover the intermediate skills successful leasing consultants use to understand needs, customize the experience, and act as trusted advisors while responding to various internet leads and telephone inquiries.  Each sales and leasing training module is approximately 15-20 minutes.

  • Advanced Leasing Overview
  • Email Inquiry Responses
  • Telephone Inquiry Responses

Leasing 202

Discover the advanced skills successful leasing consultants use for touring, closing and follow-up to include differentiating their community by skillfully reading customer cues, using trial closing techniques and reframing objections.  Each sales and leasing training module is approximately 15-20 minutes.

  • Differentiating
  • Customer Cues, Trial Closing, Objections
  • Closing, Following-Up, and Secrets to Success

Want more information? We’ve got you covered!

Tips for Successful Leasing Presentations in Unprecedented Times

Following Up after Virtual and Self-Guided Tours

Following Up after Virtual and Self-Guided Tours

Following up with customers after a virtual or self-guided tour can bridge the gap if you know what to include in your follow-up efforts.

Sight-Unseen Leasing

When apartment hunters can’t come to you, how do you modify your leasing process?

self-guided tours

Self-Guided Tours

Whether your community already offers self-guided tours or are just exploring the possibilities.

Virtual Tour

Virtual Tour

To give customers a virtual tour experience that’s close to the real thing, consider a live, streaming video tour.

Check Out The Full Course Catalog