In The Know Infographics
ARE YOU VAWA COMPLIANT?
You’re In The Know: U.S. Violence Against Women Act (VAWA) protects against housing loss for victims of domestic violence, sexual assault, dating violence, and stalking. This easy-to-read summary tells which communities are subject to VAWA regulations and describes the basic provisions required by the law. Imagine experiencing violence at the hands of a family member. Suppose you share an apartment home with that person and have nowhere else to go; what happens to you? 5 minutes.
CITY OF CHICAGO – 2022 SEXUAL HARASSMENT ORDINANCE
Understanding and complying with the requirements outlined by the City of Chicago can help multifamily employers and employees prevent sexual harassment violations. This summary of the new 2022 ordinance briefly explains the modified definitions, requirements for written policy and training requirements, record-keeping stipulations, and penalties for violations.
5 minutes.
COVID-19
With alerts flying around the media about the novel coronavirus, COVID-19, you may wonder how to best prepare your community. It may seem like germs are out to get us, from seasonal flu outbreaks to the novel coronavirus. You’ll be one step ahead by making a solid plan and using that plan in case of illness. 4 minutes.
CYBER SMARTS
The struggle to stay cyber-safe is hardly new to the Coronavirus pandemic landscape. But this landscape has brought a wave of new cyber-criminal activity and challenges to how work gets done. Learn to recognize scams and threats, how to avoid getting tricked, and tips to keep your home/work environment as cyber-safe as possible. 5 minutes.
DATA SECURITY
It’s second nature to lock up tools, keys, and office doors, but what about the online community data that you use every day? Data thieves count on team members letting down their guards just once. Don’t be the one that leaves the door open. Get up to speed or refresh your knowledge on strong passwords, mobile device use, connecting to networks, flash drives, and more. Plus, supervisors will benefit from a high-level review of data security risk management plans. 10 minutes.
ESG AND MULTIFAMILY CORPORATIONS
At the corporate level of multifamily companies, ESG (Environmental, Social and Governance) initiatives can be both similar to and different from an on-site community ESG program. Learn why ESG is important to multifamily companies plus discover ideas and special considerations for ESG initiatives. 3 minutes.
ESG, YOUR COMMUNITY AND YOU
ESG-thinking leads corporations to carry out environmental, social and governance policies that positively impact employees, customers, society at large and our environment. This trend has likely impacted or will impact your community, too. Discover how ESG principles apply in a community setting, why they are important and what to consider when carrying out your own ESG initiatives. 3 minutes.
EVICTION CONSIDERATIONS AFTER THE CDC MORATORIUM
Many communities are struggling with significantly lower receivables. Residents are struggling with COVID-related work loss and illness. When the CDC moratorium on evictions ends, what then? Let’s look at potential impacts on the post-moratorium business and the questions you’ll want to consider regarding evictions for unpaid rent. 5 minutes.
FAIR CREDIT REPORTING ACT
Checking a customer’s credit rating may seem like a routine task, but if you stray outside of the laws that govern credit reporting, that routine task could end up being an illegal act. Get informed about the Fair Credit Reporting Act, how to legally request a credit report, and the actions you must take if you wind up with an unfavorable report. 5 minutes.
HOARDING
Your maintenance team reports one apartment is stacked floor to ceiling with magazines and newspapers. Before you contemplate eviction or plan for additional dumpster capacity, get in the know. 2 minutes.
FOLLOW-UPS MAKE THE DIFFERENCE
Prospective residents notice which communities create an exceptional customer experience and which don’t. Learn how follow-ups can sustain the initial conversation by fully engaging with customers, identifying their needs, using trial-closing techniques, and more. Plus, consider the different requirements for following up after various virtual tour options such as recorded videos, self-guided tours, and live video tours. 8 minutes.
LEGAL CONSIDERATIONS AND COVID-19
The COVID-19 pandemic has led to numerous questions about potential legal considerations for communities. This information, presented in a Q&A style with examples, discusses changes in community policies, maintenance considerations, rent reduction requests, ill or quarantined residents, and more. 2-8 minutes.
SIGHT-UNSEEN LEASING
Working with prospective residents remotely creates unique challenges. Understand what parts of the leasing process stay the same and what changes. Learn ideas for remote leasing procedures, and gather insights for how to support and guide your customer from the first contact to the application. 4 minutes.
VIDEO TOUR PRODUCTION
Whether you’re intimidated or excited about virtual tours, a little know-how will smooth the way. Discover the gear you’ll want for recording or streaming video, how editing can improve recorded videos, suggestions for editing software, and the techniques that will build your confidence and show your community to its best advantage. 4 minutes.
VIRTUAL TOURS
No more guided tours? No worries. If your community has suspended regular touring activities during the COVID-19 epidemic, there are alternatives for demonstrating your apartment homes and community. Explore options including live streaming tours, video chat, and video recordings, along with technical and sales tips for professional, effective results. 4 minutes.
