Learning Management System
Growth and Development
Are you maximizing the training opportunities identified through your telephone and onsite apartment mystery shopping reports and resident surveys? Edge2Learn provides the option of assigning personalized micro-bite training modules tailored to the areas of the shop or survey where the onsite professional falls short of your expectations. If the target goal for a particular area of the shop or survey is missed, the onsite professional who was evaluated will be directed to web-based reinforcement training tied specifically to that area. Each specialized training module includes written tips and video and/or audio samples, as well as an element of “fun” designed to provide a memorable apartment learning experience. Edge2Learn will automatically assign performance-based training for you plus allow you to easily track the current status of each training component recommended for that particular feedback tool.
Benefits of Performance-Based Training
- Personalized training modules tailored to areas of the mystery shop and resident survey where the on-site professional has fallen short of expectations
- Performance based modules averaging 1 to 2 minutes in length
- Focuses on opportunities for improvement, and specific actions to improve performance
- Designed to redirect and reinforce techniques to sell your customer on living at your community
This service is designed to be a fast and efficient way to address common performance gaps within the sales and resident retention process. When used in conjunction with current basic sales training and other processes, ‘targeted retraining’ is a time-saving way to redirect and reestablish techniques to accomplish the ultimate goal: selling your customer on living at your community and retaining existing customers.