COVID-19 Webinars

Webinars led by Multifamily Professionals as we work together through COVID-19


Dealing with Difficult Situations Virtually During COVID-19

In this webinar, you’ll learn the importance of effective and regular communication, covering everything from first impressions to the resident’s experience with your staff virtually and in person.

Presented by: Pam Roberts Pederson

In this webinar you will discover:

  • Understand how you can navigate and resolve difficult situations before they arise.
  • Learn to identify triggers to proactively navigate communications with prospective residents and current residents.
  • Learn how difficult situations during COVID-19 can provide opportunities to serve residents and co-workers better.
  • Identify best practice tools to share with co-workers and direct reports to improve team performance when difficult situations occur virtually or in-person.

Leadership in the Days of COVID-19

Do leadership skills change in pandemic times?  Should they?  As a manager or supervisor, it probably goes without saying that neither you nor YOUR leaders have all the answers right now!  And the answers that used to work, don’t work now.

Presented by: Susan Weston

Join us for a practical look at what you need to do now to lead your team:

  • Building trust when you don’t know what to say
  • Fighting off “Panic loves Company”
  • Finding “true north” when there is no direction
  • Creating psychological safety
  • Tips you can use from the stock market nosedive

You got this!


Managing Stress Like a Boss Through the COVID-19 Crisis

These are stressful times; everyone has had to adjust, and we all have new things weighing on our minds each day. Many of us have had to step in as teachers for our children on top of managing our work responsibilities. That being said, stress is nothing new! There are several areas in your life where you can invest time and attention to be the most successful in effectively managing stress and maintaining productivity. Check out these 6 ways to manage stress effectively during COVID-19 and everyday.

Presented by: Julie Doss, Gene B. Glick Company


Virtual Leasing During the COVID-19 Pandemic

Leasing virtually isn’t just taking what you do in-person and now doing that over video, phone, email or text messaging. Obviously, getting your customers to “say yes to the address” is tougher when they can’t actually experience the physical apartment.

Presented by: Rommel Anacan

In this webinar you will discover:

  • The five “C’s” you need to know to turn your prospects into your residents
  • How to effectively engage your clients and keep them engaged from a distance
  • How to manage and leverage today’s technology to help in virtually leasing apartments 
  • How to keep you at your best during these chaotic times

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