Performance-Based Training

Identify leasing and management opportunities through mystery shops which uncover areas for improvement. Address training needs through our Performance-Based Training.


Performance-Based Training

*Elective Courses/Additional Fees Apply
(Manual or Auto-Assign Options Available)

CLOSING SKILLS
1-6 Minutes

  • Asking for the Deposit
  • Buying Skills
  • Tips: Asking for a Deposit
  • Tips: The Bottom Line

COMPLIANCE
1-6 Minutes

  • Fair Housing: Discriminatory Acts
  • Fair Housing Disability Status Companion Animal
  • Fair Housing Disability Status Discrimination
  • Fair Housing Enforcement & Liability-Accessibility
  • Fair Housing Enforcement & Liability -Reasonable Accommodation
  • Sexual Harassment -The Office Boys Club
  • Sexual Harassment -Social Media Blunders
  • Sexual Harassment -Flirty Residents
  • Sexual Harassment- On Second Thought

CURB APPEAL
1 Minute

  • Maintenance Professionals Do’s & Don’ts

CUSTOMER EXPERIENCE
6 Minutes

  • The Customer Experience

GREETING SKILLS
1-6 Minutes

  • Tips: 3 Keys to Creating a Powerful First Impression
  • Tips: Walk-in Inquiries
  • Tips: Wall-in Inquiries

IDENTIFYING NEEDS SKILLS
6 Minutes

  • The Customer Experience

LEASING ESSENTIALS SKILLS
1-6 Minutes

  • Essential Skills: Telephone
  • Essential Skills: Greetings
  • Essential Skills: Identifying Needs
  • Essential Skills: Demonstrating
  • Essential Skills: Closing
  • Essential Skills: Follow-Up

RESPONDING TO INTERNET LEADS
1 Minute

  • Tips: Email Inquiries (Interactive)
  • Tips: Email Inquiries (Infographic)

SELLING SKILLS
1 Minute

  • Tips: Feature/Benefits Selling
  • Tips: Overcome Objections
  • Tips: Selling the Community
  • Tips: The Perfect Apartment Home

SURVEYS
1-6 Minutes

  • Initial Inquiries/Lead Conversion
  • Maintenance
  • Move-In
  • Move-Out
  • Pre-Renewal
  • Responding to Surveys
  • The Untapped Power of Surveys

TELEPHONE SKILLS
1-6 Minutes

  • 6 Leasing Pitfalls
  • Tips: Getting a Phone Number
  • Tips: Setting an Appointment by Telephone
  • Tips: Telephone Inquiries (Interactive)
  • Tips: Telephone Inquiries (Infographic)

VIRTUAL TOURS
4 Minutes

  • In the Know: Virtual Tours

Request a Course Catalog



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