In The Know Infographics

Get in the know on Multifamily specific industry hot topics

In The Know Infographics


With alerts flying around the media about the novel coronavirus, COVID-19, you may wonder how to best prepare your community. 4 minutes.


The struggle to stay cyber safe is hardly new to the Coronavirus pandemic landscape. But this landscape has brought a wave of new cyber criminal activity and challenges to how work gets done. Learn to recognize scams and threats, how to avoid getting tricked, and tips to keep your home work environment as cyber safe as possible. 5 minutes.


Your maintenance team reports one apartment is stacked floor to ceiling with magazines and newspapers. Before you contemplate eviction or plan for additional dumpster capacity, get in the know. 2 minutes.


Prospective residents notice which communities create an exceptional customer experience and which don’t. Learn how follow-ups can sustain the initial conversation by fully engaging with customers, identifying their needs, using trial-closing techniques and more. Plus, consider the different requirements for following up after various virtual tour options such as recorded videos, self-guided tours, and live video tours. 8 minutes.


The COVID-19 pandemic has led to numerous questions about potential legal considerations for communities. This information, presented in a Q&A style with examples, discusses changes in community policies, maintenance considerations, rent reduction requests, ill or quarantined residents, and more. 2-8 minutes.


Working with prospective residents remotely creates unique challenges. Understand what parts of the leasing process stay the same and what changes. Learn ideas for remote leasing procedures, and gather insights for how to support and guide your customer from the first contact to the application. 4 minutes.


Whether you’re intimidated or excited about virtual tours, a little know-how will smooth the way. Discover the gear you’ll want for recording or streaming video, how editing can improve recorded videos, suggestions for editing software, and the techniques that will build your confidence and show your community to its best advantage. 4 minutes.


No more guided tours? No worries. If your community has suspended regular touring activities during the COVID-19 epidemic, there are alternatives for demonstrating your apartment homes and community. Explore options including live streaming tours, video chat and video recordings, along with technical and sales tips for professional, effective results. 4 minutes.

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