Conflict Management

Handle challenging conversations like a pro!


Conflict Management

The ability to work well with others is vital to a successful career in the multifamily industry. When working with a team that consists of people from different backgrounds, skills, and experience, it is likely that some form of conflict will occur. In this series of courses, you will understand the potential impact of conflict in the workplace, explore common sources of conflict, identify the difference between conflict resolution and conflict management, explore methods for resolving and managing conflict, discover ways to turn conflict into positive growth, and learn how to prevent conflict by creating a low-conflict environment.  Each conflict management training course is approximately 10-15 minutes. Available in Spanish (S).

  • Understanding Conflict
  • Conflict Management
  • Effective Conflict Resolution
  • Creating a Low-Conflict Environment

Conflict Management for Supervisors

The ability to work well with others is vital to a successful career in the multifamily industry. When working with a team that consists of people from different backgrounds, skills, and experience, it is likely that some form of conflict will occur. In this series of courses, you will understand the potential impact of conflict in the workplace, explore common sources of conflict, identify the difference between conflict resolution and conflict management, explore methods for resolving and managing conflict, discover ways to turn conflict into positive growth, and learn how to prevent conflict by creating a low-conflict environment. Supervisors will explore their role in creating a low-conflict environment and review best practices for mediating conflict. Each conflict management training course is approximately 10-15 minutes. Available in Spanish (S).

  • Understanding Conflict
  • Conflict Management
  • Effective Conflict Resolution
  • Creating a Low-Conflict Environment
  • Conflict Management for Supervisors

Dealing with Difficult Situations

Daily life in the multifamily industry involves frequent interaction with people in a multitude of situations. A great part of your success and happiness depends on your ability to effectively handle difficult situations that inevitably arise. As these situations arise, whether it is with residents or coworkers, it is important for you to understand how to navigate and resolve them. In this course, you will gain a better understanding of how to interact with residents and coworkers during difficult situations to improve resident satisfaction, customer loyalty and retention rates. Each course is approximately 12 minutes. Available in Spanish (S).

  • Understanding Difficult Situations
  • Dealing with Difficult Resident Situations
  • Resolving Difficult Resident Situations
  • Resolving Difficult Situations with a Coworker

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