Support

Answers to our customers’ most frequently asked questions.


Edge2Learn support is here to help.  Please feel free to contact by telephone, 855.336.5919 or email support@edge2learn.zendesk.com.  In the meantime, we have provided a list of Frequently Asked Questions (FAQs) that may provide the information you need.  

Frequently Asked Questions

How do I log onto Edge2Learn?

To log onto Edge2Learn, you will need to contact your company administrator, email support@edge2learn.zendesk.com, or call 855.336.5919 for your company specific login page.

I forgot my username and password – or – my username and password is not working.

Your login page will have a “forgot password” link that will help you reset your password. If you are unsuccessful in resetting your password or forget your username, email support@edge2learn.zendesk.com with your first and last name, as well as the name of your property management company.

I am getting an error when trying to take certain courses – or – my screen freezes – or – a button is missing.

Edge2Learn’s preferred browser is Google Chrome.  Issues related to errors, screen freezing and buttons missing can be resolved by switching your browser to Google Chrome.  Edge2Learn does not support Microsoft Edge or Internet Explorer.

I have completed my course, but it is not showing as completed in the LMS.

A course completion not recording, while seldom, typically occurs as a result of an internet connectivity issue or a course timing out.  The screen you are looking at may show that you have completed the module but the course completion must be adjusted in the LMS by Edge2Learn support.  Email support@edge2learn.zendesk.com.

We know the success of our organization begins with our leadership. We strive for superior service and we incorporate that commitment at all touch points. Our leadership team is available, approachable, and involved day-to-day for our customers and each other. Our clients gain 24/7 access to a wealth of multifamily industry knowledge and expertise, as well as the peace of mind that comes from being partnered with the best.  Edge2Learn support offers the highest level of quality customer service through the effective collaboration of a select group of skilled professionals.